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The OECD Observatory of Public Sector Innovation (OPSI)  and its partners at the European Commission’s Directorate-General for Research and Innovation are excited to convene innovators from around the world for a conference on Innovation in Government: The New Normal on 20-21 November 2017. The conference will highlight insights from OPSI’s work with countries that are transforming their operations and improving the lives of their people through innovation. It will bring together government leaders, public servants, and innovative partners in industry and civil society to connect, share experiences, and collaborate.

We have developed a document outlining relevant logistical information for your attendance at the conference, including travel information and details on nearby hotels. You can find this at http://oe.cd/opsiconferencelogistics

OECD Conference Center  - 2, rue André Pascal, 75016 Paris, France

All plenary sessions (CC 1), panel discussions (CC 1 and CC 5), and talks (Auditorium) will be live streamed. To view a live stream, see the link provided on the relevant session’s page (click the session below) or here: https://oecdtv.webtv-solution.com/.


Questions related to the event can be addressed to the OPSI team at opsi@oecd.org

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AloísioTupinambá Gomes Neto

Central Bank of Brazil
• The Ombudsman's Office of the Central Bank of Brazil (BCB) serves the external and internal publics, contributing as a reinforcement to the good governance and to the institutional integrity. The Ombudsman’s Office is a channel of communication used by citizens in general, including Institution's servants, to the Central Bank of Brazil’s High Administration. If it is requested, the identity of any complainant – internal or external -- is preserved; besides that, it is always possible to present any kind of anonymously demand.
• In 2016, the BCB Ombudsman's Office received 2,735 demands. The average response time was 3,4 consecutive days in 2016. Thus, in general, the average response time observed is considerably lower than the twenty consecutive days adopted as a parameter for the performance of the federal public ombudsmen, defined by the Normative Instruction Nº 1 OGU/CGU of 2014.
• Complaints, suggestions and praises received by the Ombudsman's Office are forwarded to the technical areas of the BCB responsible for the matter, for knowledge, adoption of appropriate measures and offer of draft response, with subsequent return to the Ombudsman for evaluation and response to citizens. All demands are always answered. Every semester the BCB Ombudsman’s Office is in charge, by the Normative Instruction Nº 1 OGU/CGU of 2014, to elaborate and include in the institutional website its semester’s report. This report is presented to the High Administration of the BCB and also to the Minister of Transparence.
• Regarding the suggestions and complaints received from society in general, the BCB Ombudsman´s Office works to have them analyzed by the responsible areas and possibly considered, if understood as positive, as a point of reflection for possible improvements in processes or services of the Autarchy. In the responses to citizens, the Ombudsman informs that they have been forwarded and presents any clarifications from the technical area on the matter, indicating, when applicable, a possible impediment to the reception of the suggestion or informing about its possible future consideration. The recent implementation of a new tool - Follow-up System for Proposals for Improvement of Processes or Services of the Central Bank of Brazil (S-Pro) – that alerts the technical units about positive suggestions received from citizens related to their specific areas tends to generate a great improvement in the management of demands presented by citizens.
• The denunciations against any officers or employers of the BCB are sent to the BCB Comptroller´s Office (Coger) for possible further investigation. Some facts may be also forward to the Ethics Commission of the Central Bank of Brazil (CEBCB) and/or to the BCB Internal Audit Office (Audit). Their results are followed by the Ombudsman’s Office for possible additional information to their respective complainants.
• In addition to the typical ombudsman activities, the BCB Ombudsman's Office is also responsible for monitoring the Access to Information Law (LAI - Freedom of Information Law) within the Autarchy.
• With the LAI edition, much has evolved, especially in relation to the culture that, in principle, all information should be considered public, except for those exceptions provided by law, arising from some hypothesis of secrecy or risk to the stability of the financial system or security, for example.
• Regarding the requests for information under the LAI, the BCB numbers positively impress and are a clear demonstration of the quality and promptness of the responses offered to society. According to data from the first semester of 2017 of the BCB Ombudsman's semiannual report, the BCB is the public entity with the lowest percentage of resources (4.35%) to the responses offered to the citizens and with the second shorter term of response time (3.3 days).
• Still on the value TRANSPARENCY, we must highlight the edition of Decree Nº 8.777 / 2016, which delegated to the monitoring authority of LAI, the Ombudsman of BCB, the res