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The OECD Observatory of Public Sector Innovation (OPSI)  and its partners at the European Commission’s Directorate-General for Research and Innovation are excited to convene innovators from around the world for a conference on Innovation in Government: The New Normal on 20-21 November 2017. The conference will highlight insights from OPSI’s work with countries that are transforming their operations and improving the lives of their people through innovation. It will bring together government leaders, public servants, and innovative partners in industry and civil society to connect, share experiences, and collaborate.

LOGISTICS
We have developed a document outlining relevant logistical information for your attendance at the conference, including travel information and details on nearby hotels. You can find this at http://oe.cd/opsiconferencelogistics

VENUE 
OECD Conference Center  - 2, rue André Pascal, 75016 Paris, France

LIVE STREAMING
All plenary sessions (CC 1), panel discussions (CC 1 and CC 5), and talks (Auditorium) will be live streamed. To view a live stream, see the link provided on the relevant session’s page (click the session below) or here: https://oecdtv.webtv-solution.com/.


CONTACTS
Questions related to the event can be addressed to the OPSI team at opsi@oecd.org. 

Back To Schedule
Monday, November 20 • 14:00 - 16:30
The User Revolution: User-Centred Approaches to Service Delivery

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Government agencies provide vital information and services that affect people’s daily lives. They have the responsibilities of responding to the needs of its citizens, running as effectively and efficiently as possible, and being timely and accurate with its information. By putting people first and embracing a user-centric approach, agencies improve the quality of their policies and services by making them more useful and usable and by saving money long-term through making iterative improvements based on feedback. It is no longer acceptable for governments to design and create services and policies without engaging the future users and others who may be impacted. This training session will discuss the best practices of user-centred approaches and will teach participants some key techniques to understand user needs and enable a user-centred culture. 

See live streaming at: https://oecdtv.webtv-solution.com/4213/or/innovation_conference_plenary.html 
Speakers
avatar for Christopher Ferguson

GDS User Centred Design OECD Paris pdf
Monday November 20, 2017 14:00 - 16:30 CET
CC 5
  Re-imagining Boundaries

Attendees (58)